Benefits to Insurance Carriers
Improved Customer Experience
If a consumer calls on during off-hours, they receive a dis-satisfying message: callback later. AutoBind transforms these pain points into productive conversations where consumers can hear their options and even purchase insurance.
Additional Profitable Sales Opportunities
AutoBind dramatically reduces the cost per call, opening the door to opportunities that are currently cost-prohibited—e.g., proactive customer engagement, nights and weekends, call outreach to online prospects, and callbacks on lower-value consumers.
More Revenue per Call Center Agent
Allocating calls can be inefficient as the most productive agents can be tied up on less profitable prospects. AutoBind can qualify prospects to ensure top agents get the top prospects, improving call center yield and revenue per sale.
Improved Call Center Utilization
AutoBind dramatically reduces the downside of not having a human agent by enabling consumers to provide their quote information or even get their policy while they would have otherwise been waiting for an agent to be available. As a result, insurance carrier call centers can operate leaner, at higher utilization levels and at greater profitably.
Painlessly Scale to Meet Demand
Increasing call center capacity requires sourcing and training qualified agents, managing the licensing, and finding talented managers. AutoBind provides an instantly scalable solution to increase capacity without the many costly and time-consuming growing pains.
100% Controlled Experience
AutoBind was designed to provide insurance companies with complete control over the experience. From a technology standpoint, there is no risk of potentially embarrassing or liability-generating AI hallucinations. From a personnel standpoint, no training, monitoring, QA, coaching.
High-quality, Profitable Business
Precisely controlling the experience leads to flawless underwriting
No missed questions
No unvalidated questions
No agent incentives bias
A completely consumer centric approach
Always fully compliant
Less QA and post-bind fact checking
AutoBind Is a Solution, Not a Project
The AutoBind team works with its clients to develop the custom set of questions and answers required for accurate quoting and implement them within our system. We then set up the various systems access (e.g., CRM, rate calls, etc.) to enable quoting and binding. In other words, we do the heavy lifting on the implementation and systems integration with our clients, so they don’t.
Usage or Production Revenue Model
We believe in deal structures that align incentives and tie revenue to the value we deliver, whether that be handling a call or generating a policy. No upfront fees, no monthly service fees independent of usage or production.
Interested in partnership?
If you are a carrier interested in finding out more about a potential partnership opportunity or would otherwise like to contact the AutoBind team
