Insurance consumers want to talk with an expert
Despite the vast majority of consumers researching their insurance options online, more than 70% of consumers still call to purchase insurance (Source: J.D. Power). Insurance is an intangible product with limited information regarding the quality of service until it's actually provided, if at all. Understandably, consumers want to consult with an expert.
The Challenge
Developing expert agents is a significant investment for insurance companies. It takes years for agents to acquire the necessary background knowledge and multi-tasking skills to provide consumers with the informative, conversational experience they desire. Insurance companies must maintain a complex and costly infrastructure to hire, train, supervise, monitor, and motivate agents, with ample support costs from HR, finance, compliance & legal.
The AutoBind AI Solution
AutoBind enables insurance companies to transform costly people operations into product design choices at a fraction of the cost. We collaborate with our clients to architect superlative conversations with expert crafted responses to deliver a compelling consumer experience. Future conversational improvements can be implemented immediately with 100% adherence: no training, no QA of call recordings.
A solution at a fraction of the cost
AutoBind enables insurance companies to transform costly people operations into product design decisions. We work closely with our clients to architect superlative conversations with expert crafted responses to deliver a compelling consumer experience. Future conversational improvements can be rolled out immediately, with 100% adherence: no training, no monitoring. Insurance Companies then have the option to provide this experience, where there currently is no service (e.g., nights & weekends), use it to provide additional scale when the call center is at capacity, or use it where the economics are currently untenable (callbacks on leads, nonstandard policy sales).
All these applications come at a fraction of the cost of the current approach making what was once unprofitable business, very profitable.
Interested in partnership?
If you are a carrier interested in finding out more about a potential partnership opportunity or would otherwise like to contact the AutoBind team
